Hosted VOIP Systems are cost-effective and more abundant in features than the old telephone systems. However, choosing a provider is not that simple. Not all services are alike, so you want to be conscious of selecting a provider that will make it worth your investment to switch.
Make Sure the Provider Can Deploy and Administer the System with Ease
Leading VOIP solutions will require little equipment for installment, no matter the size of the business. Basically, all that is needed is an IP phone, a voice router and a voice gateway device. You want to choose a hosted provider that has professional help or a user-friendly self-service option for deployment.
With professional assistance, you often receive a tech professional who will install the system and continue as your account manager. He or she becomes your liaison to ensure the system runs smoothly.
Once everything is installed, administering the system should be relatively easy. Requiring very little training, the provider should include an online portal so you can add users, extensions and order new features when needed.
Make Sure Your Receive Security Safeguards and Quality Service Benefits
This system is probably the most important tool that you will use in your company. Therefore, you need a technology product that is secure and reliable. With the level of cyberattacks and hacking occurring today, you want a system that offers security safeguards. User login monitoring and password protection as well as encryption are must-haves.
Leading providers are also proactive in monitoring client networks 24/7 to make sure networks are performing as promised. Even if you need support in the middle of the night, your provider should be available.
Make Sure the Provider is Prepared for Disaster Recovery
Equally important is confirming that the provider has a disaster recovery plan if there is an earthquake, flood or other type of disaster that interrupts your business communications. Never assume that a VoIP provider will offer this plan. You do not want to be left stranded without voice service when it is needed most.
Switching to a hosted VoIP can be one of the best business decisions you make. Not only will your business save money, but you will have a wide range of features that were never possible with the previous phone system.
Still, not all hosted providers are made equal. You want one that is reliable and responsive to your needs, and gives you control over how the system should function for your business. As you narrow the selection, make sure you select the provider that offers all the features that you require.